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Courtesy of the ISMP
Ciba Vision, makers of Clear Care contact lens cleaner, recently updated the product's packaging and labels. But a patient safety group says the changes aren't enough to halt reports of painful eye injuries.
Amid ongoing reports of burning eyes and emergency injuries, the makers of a popular contact lens solution have failed to adequately warn consumers about the dangers of using the product improperly, a patient safety group says.
Labels on bottles of Clear Care contact lens cleaner, sold by Ciba Vision, don’t carry a strong enough caution that the 3 percent hydrogen peroxide solution shouldn’t be used directly in the eyes, or clear enough warnings that it must be used only with the product’s proprietary case that neutralizes the solution.
That's according to the Institute for Safe Medication Practices, a nonprofit medication safety agency that has been lobbying for two years to get the firm to bolster its warning labels.
“It’s definitely not adequate. Obviously we’re still hearing these things,” said Michael R. Cohen, president of the ISMP.
Minor label changes were made last year, but Cohen said patients to continue to report accidentally putting the caustic chemical in their eyes, causing severe pain and, in some cases, serious harm. The reports range from dozens of formal complaints filed with government health officials to anecdotal surveys of random groups of contact lens users.
“This isn’t just a trickle of reports, it’s a gusher,” said Cohen, who said he has heard, seen or reviewed hundreds of complaints about Clear Care effects since 2010. “I think it probably ranks up there with the largest number we have ever seen for one product issue.”
However, officials with Ciba Vision, a Novartis company, and the federal Food and Drug Administration, say the firm has updated its labeling several times, most recently in 2011, and that the cautions are now strong enough.
“We believed that these changes were adequate to communicate the warnings to the end users,” said FDA spokeswoman Sarah Clark-Lynn.
The bottles now include a red warning dubbed “Important,” clear instructions to use only the special case and not to put the product directly in the eye. That's in addition to a cardboard collar that warns of potential misuse.
“The new package and label more prominently display the 3 percent hydrogen peroxide content and draw attention to possible consequences (like burning and stinging) of misuse,” said Elizabeth Power, a spokeswoman for Novartis. The product has been used for 30 years, she added.
At least 110 reports of eye problems caused by Clear Care have been reported since 2000 through the federal Food and Drug Administration’s MAUDE device monitoring system, including more than a dozen filed in the last half of 2011 and early 2012, after the packaging was altered. Because the FDA’s system is voluntary, the numbers likely represent a fraction of actual cases, perhaps as little as 1 percent, experts have estimated.
Many of the MAUDE reports describe confusion because Clear Care bottles look the same and are sold near other multipurpose contact lens solutions used for rinsing and soaking lenses. Those products can be used directly in the eye with no problem.
However, Clear Care is a cleaning solution that uses 3 percent hydrogen peroxide to remove dirt and film from contact lenses. It uses a special holder outfitted with a platinum ring that neutralizes the peroxide after about six hours. Instructions on the bottle clearly say that Clear Care should only be used with the special case and never on lenses put immediately into the eye.
When consumers fail to follow those directions, the results are immediate -- and excruciating.
“My eye slammed shut like I had acid in it and it took me 5 minutes to dig it out,” said a user in a MAUDE report filed July 26, 2011. “I believe there should be a huge caution banner across the bottle so consumers understand the result of not using their ‘special case’ is that your eye will be burned with peroxide.”
Several consumers reported that they rushed to hospital emergency rooms, where they were diagnosed with chemical burns, corneal ulcerations and other problems. Typical treatment included eye patches and antibiotic eye drops.
It’s an easy mistake to make, said Nancy Metcalf, a senior program editor for Consumer Reports whose 24-year-old daughter was visiting from college a couple years ago and accidentally used Clear Care directly in her eyes.
“I could hear her screaming,” Metcalf recalled. “She was up in the bathroom screaming. I jammed her eye under the faucet. Her eyes were burning for a couple of days.”
Metcalf still uses Clear Care, which she says is a great product for removing deposits and films from the lenses. But she also makes certain not to mix it up with her multipurpose contact solutions.
Hydrogen peroxide will cause a caustic burn if it gets in the eyes, confirmed Dr. Thomas Steinemann, a clinical correspondent for the American Academy of Ophthalmology and a professor of ophthalmology at MetroHealth Medical Center in Cleveland.
“Holy cow, if you put the lens in your eye with fresh peroxide on it, you might as well have lighted a fire in your eye,” he said.
But Steinemann also said it’s up to the 36 million to 38 million U.S. contact lens wearers to be aware of what product they’re using and how it works before it gets anywhere near their delicate eye tissue. He recommends consulting an eye care expert before using any new product.
“I hate to say it, but the burden of responsibility is on the user,” Steinemann said. “If you don’t know what you’re doing, you shouldn’t be doing it.”
Cohen, on the other hand, would like to see Ciba Vision add labels that say “Danger!” or “Warning!” to the Clear Care bottles. Even better, the firm should redesign the packaging so that the nozzle of the bottle can fit only into the special case.
“We’re talking about unsuspecting kids and others who use what they think is contact lens soak and wind up in the ER in excruciating pain,” he said. “Seems to me this product should either be a prescription item or redesigned to make it impossible.”
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There are like 50 different types of saline solution on the market, one clear eyes hydrogen peroxide solution. Anyone who typically uses the regular saline solution regularly could easily mistake the bottle accidentally, but yeah, should definitely read the label. I didn't even know there was a difference until I learned the hard way when I borrowed my brother's solution. No bueno. They should just make the bottle different or the red warning larger, because it is just a thin strip on the top of the label.
Btw, I'm not saying they should pull it off the market so keep your pants on crazy ppl, and I'd like everyone who claims that "you're an idiot" if you make a mistake or don't read the label when in a hurry to show me their "I'm perfect" card or Shut up.
23 yr contact lens wearer here. First, I don't put my contacts in with anything other than saline solution. I don't care how safe the multipurpose stuff is, it's not going into my eye. And I've used this stuff over the years before they decided my eye troubles were from allergies, not the contact solutions. Never had a problem with it and it did really clean my lenses. Buy why can't people read the bottles to see if you can use it in your eye? You're an idiot if you can't protect yourself in this simple manner. What next, gates coming down at a red light to tell you that you really need to stop?
Mred, FYI, not everyone is "blaming the manufacturer". I never said it was not my fault. Yes, was in a hurry, I'm blind as a bat, 5+ years (probably about 10 years by now) using ClearCare (which I still love and use) with no incident until 4 weeks ago. Could be a non-believer saying it's impossible to make the mistake but made this one just recently. (Thanks JRogannn!)
I'm just saying that the bottles should be a different shape or something because being as blind as I am, colors blend; especially at 6am, just woken, tired, eyes are dry, etc. I made the mistake of placing my Clear Care on the bathroom shelf (usually below the sink) and grabbed it in the morning. If it were square...
Well, I've fixed it now, I have my hair bands around the body. Now I can FEEL when it is the wrong bottle. But, really, it hadn't happened in the many years I have used this product so, whatever...
I'm an optometrist and have been recommending this solution for over 10 years. It's the best, hands down. But, I also teach each patient how to use it properly before they leave my office. Now....do we sometimes get the, how should I say..."special" patient back in the office with a scorched cornea from ClearCare? Sure. But come on. This article makes it sound like the cleaner is battery acid. Here's an idea. Follow the directions.
Thanks - now I am "special". Been using this awesome product for over 5+ years; have lost track, could be closer to 10 now. And will continue to use it; love the product. No incidents until 4 weeks ago. My script is -13.5. I am pretty blind; that it took me this long to make the mistake is suprising to me. Just saying that if the bottles were at least a different size and/or shape (square) or had ridges on it or something (especially for us extremely visually impaired), the mistake would be made even less.
Now I am "special".
Wonder if your patients know you refer to them like that.
So, David, it doesn't occur to you that not everyone that buys the product went through your "training"? That most people who burn their eye went to the market and grabbed a bottle that happens to be right next to the existing multi-purpose cleaners, and the user was not aware of the danger? As an "optometrist", you should be the first one calling for extra safety, you know, that way you don't get so many "SPECIAL" patients. I wonder how many of your patients would appreciate you calling them special for asking you for help?
Hey David, may I make a suggestion? When you're training your patients, suggest that they never put their lenses in before being fully awake. I have been using Clear Care for years, love the stuff for my extended wear lenses, and I'm very aware of the warnings. But I had that one bad morning and paid immediately for it, the burn is incredible. I now keep it on it's own shelf away from the rest of my contact products, just to be safe. Don't assume that your patients who hurt themselves are "special". One or two might be like me and just ooopsed because they hadn't had enough coffee yet! Of course, since it was my own fault, I'm not also blaming the company....so yeah.
I am in mensa, graduated top of my class, went to the number one school in the world for Engineering. I would love for you to call me "special" in a derogatory manner to me face, you prat. It shouldn't be so easy for one little mistake once in your life to cause damage to your eye and that is it. Get some self respect and stop belittling strangers on the internet.
"I am in mensa, graduated top of my class, went to the number one school in the world for Engineering. I would love for you to call me "special" in a derogatory manner to me face, you prat. It shouldn't be so easy for one little mistake once in your life to cause damage to your eye and that is it. Get some self respect and stop belittling strangers on the internet."
I am also in MENSA, truly doubt you are though; your sentence structure suggests someone who lacks basic reasoning skills. You talk about how rude people are and yet every post so far contains a threat. That suggests low self-esteem and self control deficiencies. Once again, not really MENSA material. Also, since you are a member of MENSA; you should be a reasoning human being that is capable of taking responsibility for your own actions, rather than blaming your mistakes on the manufacturer of the product that you bought.
I'm amazed at all the comments from the so called "Einstein's" who think just because we accidently used the no rub solution as a saline rinse, we're idiots. I'm sure you've all never made a mistake in your life; I'm sure you've never had any kind of an accident; I'm sure you were all the smartest kids in your class. Well, I think you're all morons; our presumed level of intelligence has nothing to do with this, (I am college educated). What it has to do with, is a company trying to save a few pennies at our expense. Change the color of the damn bottle so that it doesn't look like a bottle of saline solution. I have even rinsed my lens off with saline solution after soaking it in No-Rub, and it still stings when I put it in my eye. This stuff is very strong, and does what it's supposed to do, they just need to change the color of the bottle, period. And to all the Einsteins, how about you spend your time developing a no-rub solution that doesn't burn your eyes, so the rest of us dummies don't hurt ourselves again.
I say a different shape (square?) or with ridges or something. Color tends to blend when one is as blind as I am!!!
I burned my eyes and stopped using it. The product still burned even after using it properly. I stopped using the product because if there is even a chance of me hurting my eyes, it's not worth it. I'm not dumb, it just happens.
I am NOT surprised! People have been deliberately dumbed down through artificial fluoridation.
Change the WHOLE BOTTLE COLOR TO RED!!! I have burned my eyes too. The little red cardboard piece that they started putting on the top of the bottle fell off... and because I CAN'T SEE without my lenses, I didn't know I was using the wrong one, since it looks so much like my multi-purpose cleaner bottle.
Oh yeah, I've done it. Hurts like you wouldn't believe. Luckily I was at the sink so I immediately stuck my head under the water to flush my eye. It was red for days. Thankfully I had no lasting damage.
Am I blaming the company that makes it? Nah. The bottle is covered in red warnings, "Do not put directly in the eye". I was aware of that. I had an early morning moment where my brain wasn't quite firing on all cylinders yet. It was totally my fault. So now, that solution (which works wonderfully and which I still use) just sits on a completely different shelf with its case so I won't grab it by accident again. Easy enough fix for my brain-addled mornings.
Seems very few want to take responsibility for their own actions. Maybe the manufacturer is going to have to incorporate a battery operated warning message like those used in greeting cards. Every time the user opens the lid on the container a message states "Warning do not use this product directly in your eyes or on your contacts without rinsing them before putting the contacts in your eyes!" Is that what it is coming to for product safety? Maybe users don't read labels or can't understand? Will the message have to be done in English as well as another language?
It's a mistake! The warnings have nothing to do with anything! If you are legally blind, just got up, tired, no coffee yet, happened to place the exact same size and shape (as your saline solution) bottle in the wrong spot in your bathroom and just want to moisten your eyes and either do not look or look when the colors are still blending (because you are so blind) well, mistakes are made.
Not the manufacturer's error, no. However, if the bottle was square or had ridges or something, I am sure the mistake would be made less often or never again. There really is no reason for the bottle not to be another shape.
Regardless, I was a non-believer up to 4 weeks ago; been using this product for 5+ years, maybe even closer to 10 with no incidents until 4 weeks ago. I have extremely bad eyesight and made one mistake. 4 weeks ago I'd have probably also been saying that it's impossible to make this mistake. Go figure...
I've been using AOsept for 20-odd years. They introduced Clear Care. I was VERY confused because the bottle said "cleansing and disinfecting". In the beginning, it made it appear you could simply put the solution on the lense, rub, rinse and put in the lense. This was WAY wrong and has obviously changed. The packaging has changed since first introduced and now has the red dispenser. BUT, I can say that at least 8 hours needs to pass AND, the bottle did NOT indicate what type of neutralizer was needed. When I was first introduced, the Clean Care was in a box with the Aosept cleanser and neutralizer. The Clean Care did NOT say you had to use the neutralizer bottle and in fact, still does not! It says "Remove and place each lens into the appropriately marked L/R domed lense holder. Rinse with Clear Care for 5 seconds." "Fill the lense case with Clear Care and place the lense case in the holder in the case". "Tighten the cap and store the lenses for at least 6 hours or overnight". Well, I have several "lense cases" that are domed and simply for STORING lenses - not disfinfecting. The bottle NEEDS TO SAY TO PUT THE LENSES IN THE NEUTRALIZING CASE! I have put lenses in my eyes after using Clear Care to "clean and disinfect by rubbing the lenses for 5 minutes". Clear Care needs to be held responsible for their unclear instructions. No where does it say to put the lenses in the NEUTRALIZING case!! We as contact wearers KNOW what that means...we can not guess what simply putting "the lenses in the domed L/R case" means! To this day, even though I KNOW the solution is hydrogen peroxide, does it say anywhere to put it IN THE NEUTRALIZING CASE. PLUS, the neutralizing case does not indicate "L/R". I has a big "L" for the left and a tiny "R" for the right. For those of us who can't see past our nose, the tiny "R" is useless...Pleeassse! The packaging in the Aosept packages makes the product appear to be more of a saline solution/cleaning solution than a disinfecting solution. The product needs to be better described with more detailed instructions! Does Clear Care think they are the only product out there and that we should assume we know how to use it properly??? I don't think so.
I've had this bottle HANDED to me on accident by a friend when I needed to clean dust out of a contact. Without my contacts in, there was no way I could read the minuscule warnings on the bottle. The burning and redness in my eye were bad enough that I couldn't even drive myself home. I believe that these bottles need a complete label change. It seems silly to me that these companies are marketing a product for people who CANNOT SEE and then aren't putting big enough labels on them to read or at least be able to tell the difference without contacts in.
Ridiculous.
I have used this product for over six years. There are warnings ALL OVER The BOTTLE. You have to let it it sit in solution for AT LEAST 6 HOURS. There's also a red disk at the top. People don't take the time to read, and think they'll just 'figure it out as they go,' and then we lose a great product because of ignorance. The only time I have had burning is by not THOROUGHLY washing AND RINSING my hands before putting in my lenses, or putting them in prior to 6 hours, and not rinsing with saline. Other than these two instances, I have had no issues. I'm a Social Worker by trade, working on my Masters. Maybe these people slept through Chemistry class. The fact that it has H202 in it is enough to say you don't put it directly in the eye.
They just need to make the bottle read. We're wearing contacts...enough said. Someone always wants to sue.....
WOW the People are getting dumber by the second in this country !!! READ the Labels, even on top of the bottle there is a circular label before you open it !!! OMG !!! how stupid can one get ??? Every new package has a brand new lense container so you don't have to use the old one again !! READ the DIRECTIONS and do exactly what it says and you're be fine I've used it for many years.No problems !!
I started wearing contacts when I was 9. I'm now 33. I used Ciba's AOsept from the beginning. Clear Care is a similar product. Anyone too stupid to read the label AND NOT NOTICE THE TIP OF THE BOTTLE IS BRIGHT RED and clearly marked not to put it in the eye until it's been in the case at least 6 hours is probably not going to make the same mistake twice. User error. Pure and simple. And honestly, the AO system worked/works better than Clear Care. You use a daily cleaner, rinse, then disinfect. I once had a pair of lenses last 4 years with no buildup doing that. Any system with peroxide will clean your lenses FAR better than these multi-purpose ones. I don't see how people can use them long term. Anything that can go directly in your eye surely can't clean the lenses well?!?!
Don't blame the company if you're foolish enough not to read the directions. They're very clear and absolutely state how to use it. It's a wonderful cleaning system.
I totally agree that people shouldn't need so much hand holding; however, I just bought this product and almost fell victim to the same thing. It's sold alongside "regular" contact solution, it's packaged like "regular" contact solution and it looks like "regular" contact solution.
People don't tend to read directions for things they use all the time, and the warning on the box really isn't that apparent. The only thing that really got me to read the instructions was the strange little case that comes inside the box. Even then, the only thing on the package that jumped out at me was the "don't use a regular contact case", which is the type of warning that many would ignore because most of the time you see that type of warning is simply a marketing ploy, such as "Only use Sony DVDs in this device".
Anyway, I'm all for the theory that stupid people shouldn't need their hands held, but I still see no reason why this product couldn't more clearly differentiate itself from the stuff many of us are used to.
As an optometrist I have to take offense with the whole premise of this article. Ciba (now Alcon) has gone to great lengths to warn consumers not to put Clear Care directly in their eyes. The tip of the bottle is red, with a red label over it warning consumers not to put solution directly in eye. Clear Care is always sold with the contact lens case containing the disc needed to neutralize the hydrogen peroxide into harmless oxygen and water. I consider Clear Care to be the gold standard of contact lens disinfecting solutions. It must be used as directed, and when that is done, it cleans and disinfects better than any other solution, without the chance of allergic reaction. If there is any stinging or burning in morning, one can rinse contact lenses with commercially available sterile non-preserved saline solution. I have an online article about contact lens care products at
I'm not a contact lens user, but I wear glasses. I can say if I didn't have help (contact lenses or glasses) my vision is so blurry I wouldn't be able to tell them apart. Add 6AM, barely awake, and a morning rush to the equation and I could see how people would make the mistake. (no pun intended)
It might be prudent to get some of those bright orange circle stickers and put them on the one with the peroxide in it. Or the manufacturer could simply make better labels. Whoever designed those labels is clearly not very good at thinking. They definitely don't have 20/800 vision.
Don't confuse being legally blind with being stupid... That is a horrible label design. It assumes the person can see well enough to read small print with no lenses in.
This product is very dangerous, and the labelling is not adequate. To say it is a one-step product is very misleading. I put one contact lens in my eye and BAM instant pain... I literally tore my contact lenses out and rinsed my eyes like crazy.
This product MUST be sold bundled with the other product that neutralizes the acids.
Now my eyes hurt like hell.
LMFAO, everything you just said is ridiculous! 1)Try reading the package. 2) There is no "acid" in the product 3) The product IS bundled with the neutralizer case, only the REFILL isn't 4) How many BRIGHT RED markings do you need before you realize you can't put it directly in your eye? I hope you don't have children........
So, people like us are the idiots? Do you even know what an acid or a base is? Hydrogen Peroxide is a weak acid. Therefore, the solution has acid in it. But, congrats on being so much more intelligent than the rest of us. I know people like you. People like you are the ones that did poorly in school and lead generally crappy lives. For people like me that tried hard our whole lives, were kind and compassionate, and generally did well in life...Had some humility which helped us learn and do well, by the way. Well, it just takes one little glip, on little human error for people like you to jump all over it. I feel sorry for you. Sorry that you need to go into a comment section of a webpage and attack people trying to help others from making a careless mistake. Things like this are called human error because we are humans, we make errors. Get over yourself. Go volunteer your time instead of attacking strangers on a website where no one will ever know who you are.
"Do you even know what an acid or a base is? Hydrogen Peroxide is a weak acid. Therefore, the solution has acid in it"
Actually, my degree is in chemistry. So, yes I do. The Ph of H2O2 is 6.7; neutral being 7, it is an acid but so weak you would never notice it. The isotonic saline used in medicine (and also your contact solution) is 5.4. So your argument is baseless. What H2O2 is is a strong OXIDIZER. That is why it burns your eyes.
"But, congrats on being so much more intelligent than the rest of us. I know people like you. People like you are the ones that did poorly in school and lead generally crappy lives"
Thank you, it isn't difficult though. I actually did well in school, although I was bored most of the time and could have done better. As for my life; I live well, own my own home, and want for nothing.
As for the rest of your rant; my basic point was that you should own your mistakes instead of placing blame elsewhere. If it hurts your feelings; too damned bad, nancy boy! I doubt that you feel sorry for me; your reply shows nothing but contempt. As for my time, I'm sure that I at least match you in the amount of time that I give; I'm assuming by your comment that you volunteer regularly. All in all, you talk about the evils of passing judgement and yet in the very same breath do exactly that; pass judgement. Once again, please keep your genes out of the pool.
"I don't know about a stupid people aisle, but I would like people to pass a speed and intelligence test in order to use the self-checkout! :-)"
I'm somewhat concerned that a plethora of highly pedantic individuals have taken it upon themselves to pass judgment upon any individual that has suffered severe injuries from this product. Please take a second to consider all possible scenarios before you take it upon yourself to pass judgment upon the level of intelligence of all individuals that may have serious and irreversible eye injuries from this product. It seems to me that most of these comments are from individuals that have purchased the product themselves. I would hope that anyone that purchased this product would indeed take the time to read the box and ensure that they bought the correct product that they set out to buy. However, it is in fact feasible that those individuals that have suffered severe and irreversible eye injuries from this product are not in fact the same individuals that purchased the product. I would like to draw attention to the previous comment that states anyone "in a hurry" would not be able to differentiate between this product and one containing saline solution. This is a very valid point. A few days ago, I removed both of my contacts after getting debris in my eyes. My mother told me that she had contact solution in her medicine cabinet. I am legally blind without my lenses. I noticed the red tip of the bottle, so I looked at the front of the bottle. I was able to make out the writing that indicated the bottle contained solution that was rated "Number One in Comfort." However, I could not see one single place on the bottle that warned against using the product in my eye; moreover, as I stated before, my mother had informed me that her contact lens solution was in that cabinet. I graduated from an Ivy League college and currently run a business. Therefore, I can safely say that I am of satisfactory intelligence level. Moreover, I have difficult time understanding why it is that so many of you will actually take time out of your day to put down others in order to make you feel that you are of higher intellect than anyone else who has permanently ruined his or her own vision. It is not too much to ask for the manufacturer of this product to put a clear warning on the bottle, especially when considering the fact that a person will not have their lenses in if attempting to use the solution to lubricate or rinse their contacts. Last time I checked, we only get one set of eyes. Clearly, if this article is in existence, enough people have suffered injury to their eyes.
What is it to you if a company puts a warning on their bottle to prevent further eye injuries?
Let me clarify that I do not actually wish to receive an answer this question; however, I have no doubt in my mind that I will get at least one impulsive rebuttal to my logical argument. I am certain that, if you claim a superior intellect above all others, you will want to combat my logic with additional comments that are again constructed at fifth grade reading level and riddled with improper references toward Darwinism.
I have been wearing contacts for 15 years now. I didn't bring my contact soultion while staying at a friends beach house. In turn, I was given this contact solution. Not knowing that there are contact soultions out there that will burn your eyes, I did what many people did. I used it like normal. Not only did my eye stay red (looks like a serious case of pink eye) and the pain last for three days. But I am not in jeapordy of losing my job over this incident. All of you people who think we are dumb for not reading the bottle first, you should understand that this is the only product out their with hydro prox in it. And when not given a heads up, the pain is crazy and its scary. I had to scrap my eye to get my contact out. Before judging, try walking in our shoes. And if you use this product and don't have a problem, then fine, this article was not written for you. Its for the people who have had this problem and are looking for answers. Also, I went to CVS to find this hellish product, and I agree the box has perfect instructions. But the bottle, not so much. If someone asks for contact soultion and you give them this product, give them a heads up for gods sake!
I am a bit shocked at how upset everyone is getting about us "idiots". To err is human, no? I have been wearing contact lenses for almost twenty years and bought Clear Care about a month ago. I read the directions carefully, but think they should have mentioned something about the ring that is in the lens case provided with the product. On reading the instructions it seemed clear that the 6hours was the more important aspect, not the neutralizing disc in the container(which I don't recall it mentioning).
Thinking that I would be using far too much in their case I decided to use one of my flat cases, yes it was dumb, but I didn't realize the disc was in the case to neutralize the peroxide until reading their website--- after suffering from my peroxide soaked right lens situation... I think a clearer explanation in the package instructions about this ring would help people, and perhaps a warning about the severe consequences if not used in their provided case would really help to prevent this from happening to so many people.
I have to say, after wearing contacts for almost 20 years I am shocked that this happened to me! I get that this product might be a great one, but think the directions should make people completely aware of the consequences of using incorrectly- maybe they could give examples of what might happen if not used properly?
As an engineer I'm pretty critical of product planned obsolescence,...but the non-technical masses (sorry masses) are oblivious. The makers of this product want you to purchase their "special proprietary lens case" to keep you lining their pockets. The COATING on the disc does NOT LAST AS LONG AS THEY CLAIM - PERIOD. It is a CONSUMABLE PRODUCT. That means,...MASSES,..that you will need (they are expecting you) to purchase a new case in order to get the same results (neutralization of the hydrogen peroxide, to safe, comfortable levels). I noticed a quick & considerable drop off, or lack of effectiveness with the lens disk/coating,...which coincided with an increase in the stinging/burning to my eyes. I stopped using the product because I refuse to be subject to product marketing such as this - not to mention that I could never find the cases sold separately. Stop using their product if you value your eyesight -send them a message. You're paying for their financial greed at the cost of YOUR EYES/HEALTH.
Actually, they sell the discs for the case. They are usually right next to the solution. As an engineer, I would hope you could figure that out (unless you are an industrial engineer and accustomed to counting waste paper baskets). And if you don't like using consummable products; I suggest you quit using toilet paper and come up with a permanent solution ;)
Wow. I just started using this product within the last few months. No burning or irritation. As far as anyone accidentally using it for their eyes it's always put up. Users should be aware of what they are using. I don't shop for anything unless I know what I am paying for. If you can't let your contacts sit for at least 6 hours don't use. Wow. That's simple. I thinks kids could understand that.